What is an Off-Peak Data Block?

Off-Peak Data Blocks are increases in quota for your adsl account, during specified (off-peak) times. As a result the blocks are priced at a significant discount to the normal "peak" blocks.

What is the price for adding an Off-Peak Data Block?

The most up-to-date pricing can be found on our website.

If I buy an Off-Peak Data block does it stay on my plan?

Yes. Off-peak data blocks are a permanent addition to your account. This means that they will be billed to you every month, until you otherwise notify us to cancel the data block.

How do I know that I have an Off-Peak Data block?

They will be individually itemised on your bill. Also, all of our usage checking methods will indicate that you have an off-peak data block on your plan.

When is Off-Peak?

Off peak time is 2am - 10am local time for the capital city of your state.

How will I be shaped if I go over my Off-Peak Data block?

As of 25/2/2009 we shape peak and off-peak times individually with the peak data backing up off-peak data. So if you use all your off-peak you will continue to remain unshaped during off-peak as long as you have peak data.

To remove shaping you can purchase an additional peak or off-peak data block to bring your data used under your allocation, or you can wait until your anniversary.

Additionally, we recommend that you read our Shaping FAQ.

Can I buy normal (peak) Data Blocks and Off-Peak Data blocks?

Yes, you are free to buy any combination of peak and off-peak data blocks that you want. However, there is a limit of one off-peak datablock per ADSL service. As mentioned within this faq the off-peak data block is a permanent upgrade, which the normal data block is only for the current month.

How do I upgrade my quota?

Simply login in to My Account and select the ADSL Functions, and then Data Blocks.

How do I know how much data I've used?

We have three usage notifications, a daily report, a 80% warning and a 100% warning. Each of these have been updated to show your off-peak data usage. You can therefore potentially receive 2 80%/100% warnings as you pass both levels for peak and off-peak.

How long does it take to come online?

In general the data block will take between 30 minutes and up to 90 minutes before it becomes active.

I have just purchased an off-peak data block. How have I used XGb already?

No matter whether you have off-peak data allocations or not, we record data that you used during the relevant period against peak or off-peak accordingly. If you only have peak data, we just take the sum of both “buckets” to form your total data usage.

When you buy an off-peak data block mid month we give you a little bonus, in that we remove the off-peak data that was previous allocated to your peak data quota and allocated it to off-peak.

So whilst it appears that you may have been incorrectly allocated XGb of off-peak data (even though you just purchased the block), you will see that your peak data would be reduced by this same amount.

Are Off-Peak Data Blocks available for my DSL connection?

Yes. In fact, off-peak data blocks are available for all residential ADSL technology, including ADSL2+, Naked DSL and ADSL1. (Otherwise referred to as Express, REACH & Naked ADSL.)