Awesome Support
There are many modems which will work with our adsl services. As you can appreciate we can only support the hardware that we sell. However we have ammassed a wealth of information and screen shots which will assist you with your modem, even if you have an unsupport device. If this is not your modem please look at our general settings
Once you have connected the router to your computer, you can then proceed to configure your router.
Any router supplied by EscapeNet will be automatically configured, and therefore you do not need to go through this process.
1. Open Internet Explorer
Open Internet Explorer by clicking on its icon on your computer
2. Open Router's Management Interface
Enter the address http://192.168.1.1 and press ENTER
3. Configure the Router
Now enter your full EscapeNet email address as your broadband username, and your password. (The authentication is case sensitive).
4. Congratulations! your Connected
You are now connected and the settings are automatically saved. You can now browse the internet eg www.google.com
Firmware
Updating your Firmware is only recommended if you are having problems with your product or have been asked to do so by a NetComm Reprentative. It is critical to select the correct firmware for your product, before proceeding please confirm you are on the correct page by checking the sticker on the base of your NetComm equipment for the part/product number. You should also read the firmware upgrade instructions - located below - before starting the download.
Please take caution while upgrading the firmware. Installation of the incorrect firmware file, disruption to the power source or a break in the connection to your computer during the upgrade process may render your device unusable and void the product warranty.
Step 1 - Download the Firmware and Upgrade Instructions
Step 2 - Before Installing firmware
Ensure that ALL Antivirus/ Firewall/ Security programs are turned OFF before performing the firmware upgrade. Also ensure that you are performing this firmware upgrade when connecting to the modem/router with Ethernet cable
Do NOT use a Wireless connection to upgrade the firmware.
Step 3 - Prepare the files
If the file's extension is ".dat", ".cdi", ".img" or ".bin", do not try to open the files on your computer as they can become corrupt. You need to follow the instructions from the Firmware Upgrade Instructions Guide.
If the file's extension is ".zip" then you need to unzip the compressed files to a location on your computer to get the actual firmware file using UnZip or WinZip software and then follow the instructions from the guide.
GNU General Public License
This product may include software code that is subject to the GNU General Public License (GPL) or GNU Lesser General Public License (LGPL). This code is subject to the copyrights of one or more authors and is distributed without any warranty. A copy of this software can be obtained by contacting NetComm Limited on +61 2 9424 2059. A postage and handling fee of AUD$10.00 will be applicable.
Emulator
What is an Emulator?
An emulator replicates the functions of a NetComm device which is viewable from a standard web browser. Emulators are frequently used by support staff to view exactly what the customer is seeing when they login to the User Interface of their NetComm product.